Resume

IT Specialist with experience in network monitoring, system support, and troubleshooting across remote environments. Skilled in maintaining infrastructure stability, resolving technical issues efficiently, and supporting end users in fast-paced service desk operations. Familiar with cloud platforms, system integration, and basic security practices, with a strong focus on reliability and continuous learning in evolving IT environments.

Customer-focused Technical Support professional with retail experience assisting clients across a range of products and services in fast-paced environments. Skilled at diagnosing issues, guiding users through solutions, and providing clear, patient support tailored to customer needs. Strong background in general troubleshooting, communication, and ensuring a positive customer experience regardless of technical complexity.

Studied foundational IT and management information systems concepts including basic networking, systems principles, and database fundamentals. Gained introductory exposure to technical problem-solving and IT workflows, while further developing practical skills through self-study and hands-on experience outside the academic curriculum